The Adumu Safaris team would be grateful if you could please fill out this brief client satisfaction survey below. We are constantly striving to provide unmatched experiences and impeccable service for our clients. Your feedback will help us know whether we are meeting our standards and see where we can improve. As a gesture of thanks, we will be sending you a $500 voucher for use on your next trip with Adumu Safaris. Asante sana na Karibu Tena!

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Overall Satisfaction with Adumu Safaris

Overall, how satisfied are you with your Adumu Safaris holiday experience?

How satisfied are you with the customer relations and the concierge service that you received during trip planning and while you were on holiday?

How satisfied are you with communications and response times of Adumu Safaris staff?

How would you rate the value of your trip?

How inclusive was this trip (excluding tips)?

Was the Adumu Safaris website helpful in your trip planning?

Wildlife and Activities

How would you rate your overall wildlife viewing experience?

How would you rate your experience of game drives into the bush?

How would you rate your experience of the cultural activities on your itinerary? These include cultural tours and excursions, museum visits, dance and musical performances, culinary tours, etc.

How would you rate your overall experience of the walking safaris on your itinerary? Walking safaris include game viewing experiences done on foot, led by guides/rangers.

How would you rate your overall experience of any major mountain treks or hikes on your itinerary (i.e. Kilimanjaro, Rift Valley)?

How would you rate your overall experience of any wildlife viewing or tours on your itinerary done on bicycle?

How would you rate your overall experience of snorkeling and diving experiences on your trip?

How would you rate your overall experience of any boating or nautical experiences on your itinerary (canoeing, kayaking, dhow safaris, cruises, etc.)?

How would you rate your balloon safari?

How would you rate the volunteering and/or give back visits on your itinerary?

How would you rate the cultural immersion experiences on your itinerary (i.e. homestays, specialty lodges)?

Tour Guides

Overall, how satisfied are you with your Adumu Safaris expert guide(s)?

How knowledgeable was/were your Adumu Safaris expert guide(s)?

How helpful and hospitable was/were your Adumu Safaris expert guide(s)?

Overall, how satisfied are you with the other guides involved in your itinerary?

Transportation

Which forms of transportation did you use to get from one point of your itinerary to the next? Please check all that apply.

On average, how would you describe the transportation on your trip?

Lodging Experience

How would you characterize the level of luxury of the lodgings where you stayed during your trip? Please select all that apply.

In which type(s) of lodging did you stay during your trip? Please select all that apply.

Overall, how would you rate your lodging experience?

On average, how would you rate the level of hospitality you experienced at the places where you stayed?

On average, how were the amenities at the places where you stayed?

On average, how was the location of the lodges where you stayed?

On average, how would you rate the appearance of the places where you stayed?

On average, how clean were the places where you stayed?

On average, how would you rate the value of the places where you stayed?

We realize that there may have been some variation to your lodging experiences. We would be grateful for any information about specific lodgings in this comments section. For example: Were any lodgings especially good? Especially poor? Exceptional for certain qualities? Lacking in certain areas? In a good location, or not? Exceptional hospitality or disappointing service?

Food and Dining Experience

On average, how would you rate the food you were served on your trip?

Were you served enough food to feel satisfied throughout your trip?

Were your dietary restrictions accommodated?

Were you provided enough drinking water by Adumu Safaris staff, lodging staff, and other guides during your trip?

How would you characterize your access to alcoholic beverages during this trip?

Special Occasions

Thank you so much for taking the time to complete this form! Before you submit, we kindly ask you to visit Adumu Safaris' Trip Advisor and Google page to leave us a review. Asante sana, na karibu tena!