The Adumu Safaris team would be grateful if you could please fill out this brief client satisfaction survey below. We are constantly striving to provide unmatched experiences and impeccable service for our clients. Your feedback will help us know whether we are meeting our standards and see where we can improve. As a gesture of thanks, we will be sending you a $500 voucher for use on your next trip with Adumu Safaris. Asante sana na Karibu Tena!Contact InformationNameFirstLastEmail address*Phone*Text/WhatsAppCan this phone number receive text messages?Can this phone number receive WhatsApp messages?Overall Satisfaction with Adumu SafarisOverall satisfaction*Overall, how satisfied are you with your Adumu Safaris holiday experience?Very satisfiedPretty SatisfiedBasically satisfiedLess than satisfiedVery dissatisfied Client relations and concierge services*How satisfied are you with the customer relations and the concierge service that you received during trip planning and while you were on holiday?Very satisfiedPretty SatisfiedBasically satisfiedLess than satisfiedVery dissatisfied Communications*How satisfied are you with communications and response times of Adumu Safaris staff?Very satisfiedPretty SatisfiedBasically satisfiedLess than satisfiedVery dissatisfied Trip Value*How would you rate the value of your trip?This trip provided excellent value for what I paidThis trip provided good value for what I paidI seem to have received standard value for what I paidI expected better value for what I paidThe value of my experience was much less than what I paidInclusiveness*How inclusive was this trip (excluding tips)?There was nothing I had to pay for once my trip startedThere was very little I had to pay for once my trip startedMost of the trip was pre-paid, but some of the activities and/or meals were not pre-arranged by Adumu SafarisThe basic elements of the trip were pre-paid, and many of the activities and/or meals were not pre-arranged by Adumu SafarisI had to pay for much of what I did on this trip out-of-pocket after the trip beganWebsite*Was the Adumu Safaris website helpful in your trip planning?Yes, verySomewhatNot reallyN/A I did not use the website to plan my tripComments (Optional)Wildlife and ActivitiesWildlife Viewing*How would you rate your overall wildlife viewing experience?Excellent!Good!OKLess than what I expectedVery disappointingGame Drives*How would you rate your experience of game drives into the bush?Excellent!Good!OKLess than what I expectedVery disappointingN/A I did not participate in game drivesCultural Activities*How would you rate your experience of the cultural activities on your itinerary? These include cultural tours and excursions, museum visits, dance and musical performances, culinary tours, etc.Excellent!Good!OKLess than what I expectedVery disappointingN/A--I did not participate in cultural activitiesWalking Safaris/Wildlife Treks*How would you rate your overall experience of the walking safaris on your itinerary? Walking safaris include game viewing experiences done on foot, led by guides/rangers.Excellent!Good!OKLess than what I expectedVery disappointingN/A--I did not participate in any walking safarisMountain Treks*How would you rate your overall experience of any major mountain treks or hikes on your itinerary (i.e. Kilimanjaro, Rift Valley)?Excellent!Good!OKLess than what I expectedVery disappointingN/A--I did not participate in any treks or hikesBiking Safaris and Tours*How would you rate your overall experience of any wildlife viewing or tours on your itinerary done on bicycle?Excellent!Good!OKLess than what I expectedVery disappointingN/A--I did not participate in any biking safaris or toursSnorkeling and Diving*How would you rate your overall experience of snorkeling and diving experiences on your trip?Excellent!Good!OKLess than what I expectedVery disappointingN/A--I did not participate in any snorkeling or divingBoating and Nautical Experiences*How would you rate your overall experience of any boating or nautical experiences on your itinerary (canoeing, kayaking, dhow safaris, cruises, etc.)?Excellent!Good!OKLess than what I expectedVery disappointingN/A--I did not participate in any boating or nautical experiencesBalloon Safaris*How would you rate your balloon safari?Excellent!Good!OKLess than what I expectedVery disappointingN/A--I did not participate in any balloon safarisVolunteering/Give Back Visits*How would you rate the volunteering and/or give back visits on your itinerary?Excellent!Good!OKLess than what I expectedVery disappointingN/A--I did not participate in any volunteering or give back visitsCultural Immersion*How would you rate the cultural immersion experiences on your itinerary (i.e. homestays, specialty lodges)?Excellent!Good!OKLess than what I expectedVery disappointingN/A--I did not participate in any cultural immersion experiencesComments (Optional)Tour GuidesAdumu Safaris Guides, Overall*Overall, how satisfied are you with your Adumu Safaris expert guide(s)?Extremely satisfiedVery satisfiedSomewhat satisfiedSomewhat disappointedVery disappointedAdumu Safaris Guides, Knowledgeability *How knowledgeable was/were your Adumu Safaris expert guide(s)?Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not as knowledgeable as I would have likedNot very knowledgeable Adumu Safaris Guides, Helpfulness and Hospitality*How helpful and hospitable was/were your Adumu Safaris expert guide(s)?Extremely VerySomewhatNot VeryNot at allOther Guides*Overall, how satisfied are you with the other guides involved in your itinerary?Extremely VerySomewhatNot VeryNot at allComments (Optional)TransportationModes of transportation*Which forms of transportation did you use to get from one point of your itinerary to the next? Please check all that apply.Safari vehicleAirplane (commercial)Airplane (private charter)Car/van with driverLarge busBoat/dhowWalking with guideWalking without guideBicycleTaxi/public transportationGetting Around*On average, how would you describe the transportation on your trip?Getting around was always effortless and comfortableGetting around was mainly effortless and comfortableGetting around was mainly pre-arranged and did not cause much inconvenience or discomfort on my tripOccasionally, getting around was inconvenient/uncomfortableGetting around was often inconvenient/uncomfortableComments (Optional)Company Name*Lodging ExperienceLevel of Luxury*How would you characterize the level of luxury of the lodgings where you stayed during your trip? Please select all that apply.Ultra LuxuryLuxury - Ultra LuxuryMid-range - LuxuryMid-rangeMid-range - BudgetBudgetOtherTypes of Lodging*In which type(s) of lodging did you stay during your trip? Please select all that apply.HotelsLodgesTented Camps (Permanent)Tented Camps (Mobile/Migration)Basic CampingHomestayOtherOverall Lodging Experience*Overall, how would you rate your lodging experience?Excellent!Good!OKSomewhat lackingDisappointingHospitality*On average, how would you rate the level of hospitality you experienced at the places where you stayed?Excellent!Good!OKSomewhat lackingDisappointingAmenities*On average, how were the amenities at the places where you stayed?AmazingGoodOKLackingPoorLocation*On average, how was the location of the lodges where you stayed?Perfect location Good location Ok locationNot the best locationPoor locationAppearance*On average, how would you rate the appearance of the places where you stayed?Gorgeous!Very nice!OK, but nothing to write home aboutIn need of updatingIn disrepairCleanliness*On average, how clean were the places where you stayed?ImmaculateClean, no complaintsPretty cleanCould be cleanerNot cleanValue*On average, how would you rate the value of the places where you stayed?ExcellentGoodStandardI expected a bit more for what I paidI expected a lot more for what I paidComments*We realize that there may have been some variation to your lodging experiences. We would be grateful for any information about specific lodgings in this comments section. For example: Were any lodgings especially good? Especially poor? Exceptional for certain qualities? Lacking in certain areas? In a good location, or not? Exceptional hospitality or disappointing service?Food and Dining ExperienceFood Quality*On average, how would you rate the food you were served on your trip?Consistently gourmetConsistently fresh and deliciousSatisfying, but nothing to write home aboutLacking at timesConsistently disappointing Food Quantity*Were you served enough food to feel satisfied throughout your trip?I was always served plenty of food throughout the dayFor the most part, I was served plenty of food throughout the dayOn average, I was served just enough foodAt times, the meals and snacks I was served were insufficientI was constantly hungry on this tripDietary Restrictions*Were your dietary restrictions accommodated?AlwaysMost of the timeSometimesNot at allN/A--I did not have any dietary restrictionsDrinking Water*Were you provided enough drinking water by Adumu Safaris staff, lodging staff, and other guides during your trip?AlwaysMost of the time--I had to purchase water a few timesSometimes--I had to purchase water several timesI had to purchase most of the water that I drankAlcoholic Beverages*How would you characterize your access to alcoholic beverages during this trip?Alcoholic beverages were readily available and always included/complimentaryAlcoholic beverages were readily available, and most were included/complimentaryI paid for about 1/2 of my alcoholic drinks, the rest were included/complimentaryI paid for all of my alcoholic drinksI sometimes had difficulty accessing alcoholic drinks if I wanted oneI often had difficulty accessing alcoholic drinks if I wanted oneN/A--I never desired an alcoholic beverageComments (Optional)Special OccasionsDid you celebrate any special occasions during your trip?YesNoWas the Adumu Safaris team aware of your special occasion(s)?YesNoDid the Adumu Safaris team arrange anything special to celebrate your special occasion(s)?YesNoWere you pleased with what the Adumu Safaris team arranged for your special occasion(s)?YesNoComments (Optional)Thank you so much for taking the time to complete this form! Before you submit, we kindly ask you to visit Adumu Safaris' Trip Advisor and Google page to leave us a review. Asante sana, na karibu tena!Are you human?*Send
